Terms & Conditions

1 Definitions

For the purposes of these Terms & Conditions, the following definitions apply throughout this document:

• "11ph" or "the Platform" refers to the online gaming platform accessible at 11ph.club, including all games, services, features, and content made available therein.
• "Player" or "User" refers to any individual who has registered an account on 11ph or who accesses the platform in any capacity.
• "Account" refers to the registered profile created by a Player upon successful completion of the registration process.
• "Balance" refers to the total funds held in a Player's 11ph account, including deposited funds and any credited bonus amounts where applicable.
• "Bonus Funds" refers to any promotional credits, free spins value, or other non-cash incentives credited to a Player's account as part of a promotion.
• "Real Money Funds" refers to funds deposited by the Player using a supported payment method, denominated in Philippine Peso (PHP).
• "Wagering Requirement" refers to the number of times a bonus amount must be wagered before it becomes eligible for withdrawal.
• "KYC" refers to Know Your Customer verification procedures, including identity and address verification, required under applicable regulations.
• "PAGCOR" refers to the Philippine Amusement and Gaming Corporation, the regulatory body overseeing gaming operations in the Philippines.

2 Acceptance of Terms

By accessing, registering on, or using the 11ph platform in any manner, you unconditionally accept and agree to be bound by these Terms & Conditions, as well as any additional rules, policies, or guidelines published on the platform, including but not limited to the Privacy Policy, Responsible Gaming Policy, and any game-specific rules.

If you do not agree with any part of these Terms & Conditions, you must immediately cease using the 11ph platform and, if applicable, close your account by contacting our support team.

3 Eligibility

To register and maintain an active account on 11ph, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age, as required under Philippine gaming regulations applicable to online casino-style gaming platforms.
• You must be a natural person — corporate entities, trusts, and other non-individual legal persons are not permitted to hold player accounts.
• You must not be a resident of, or accessing the platform from, any jurisdiction where online gaming is prohibited by applicable law.
• You must not be a current employee, contractor, director, or officer of 11ph, nor an immediate family member of any such person.
• You must not have been previously excluded or banned from the 11ph platform for any reason.
• You must have the legal capacity to enter into a binding agreement under Philippine law.

4 Account Registration

To access real-money gaming features on 11ph, you are required to complete the account registration process. By registering, you represent and warrant that:

• All information provided during registration is accurate, complete, and truthful.
• You will maintain the accuracy of your account information and promptly update it if any details change.
• You are registering for personal use only and not on behalf of any third party.
• You will not share your account credentials with any other person or allow any third party to access your account.
• You will maintain only one account on the 11ph platform. The creation of multiple accounts by a single individual is strictly prohibited.

11ph reserves the right to refuse registration to any applicant at its sole discretion, without being required to provide a reason for such refusal. Account registration does not constitute a guarantee of continued access to the platform.

You are solely responsible for maintaining the confidentiality of your login credentials. Any activity conducted through your account will be deemed to have been carried out by you. If you suspect unauthorized access to your account, you must notify 11ph support immediately.

5 KYC Verification

In compliance with PAGCOR regulations and applicable anti-money laundering (AML) requirements, 11ph is required to verify the identity of all Players before processing withdrawals and, in certain circumstances, before allowing continued gameplay. The KYC verification process may require you to submit:

• A valid Philippine government-issued photo ID (e.g., PhilSys National ID, passport, driver's license, SSS/GSIS ID, PRC ID, or voter's ID).
• Proof of address (e.g., a recent utility bill, bank statement, or barangay certificate issued within the last three months).
• Proof of payment method ownership (e.g., a screenshot of your GCash or PayMaya account showing your registered name and mobile number).
• A selfie photograph holding your government-issued ID, as requested by our compliance team.

11ph will process KYC submissions within a reasonable timeframe. Withdrawals will be held pending successful KYC completion. Providing false, altered, or fraudulent documents during the KYC process will result in immediate account termination and referral to the appropriate Philippine authorities.

6 Deposits and Withdrawals

11ph supports the following payment channels for deposits and withdrawals by Philippine-based players: GCash, PayMaya, BPI, BDO, and Metrobank. All transactions are denominated in Philippine Peso (PHP).

Deposits:

• The minimum deposit amount is ₱500. Maximum deposit limits may apply depending on your account verification status and the payment method used.
• Deposits via GCash and PayMaya are credited to your 11ph account balance instantly upon confirmation from the payment provider.
• Bank transfer deposits (BPI, BDO, Metrobank) are credited upon confirmation of receipt, typically within 30 minutes during standard Philippine banking hours.
• 11ph does not charge fees on deposits; however, your payment provider may apply their own transaction fees.

Withdrawals:

• Withdrawals will be processed to the same payment method used for the most recent deposit, where technically possible.
• GCash and PayMaya withdrawals are processed within an average of 15 minutes, 24 hours a day, 7 days a week.
• Bank transfer withdrawals are processed within 30 minutes during standard Philippine banking hours (Monday to Friday, 9:00 AM to 5:00 PM).
• KYC verification must be completed before any withdrawal request can be processed.
• 11ph reserves the right to request additional verification documentation before processing any withdrawal it deems unusual or potentially suspicious.
• Withdrawal of bonus funds is subject to the applicable wagering requirements having been fully met.

7 Bonuses and Promotions

11ph offers various bonuses and promotional offers to eligible Players from time to time. The following general terms apply to all bonuses unless a specific promotion's terms state otherwise:

• All bonuses are subject to wagering requirements that must be fulfilled before bonus-derived winnings can be withdrawn. The applicable wagering requirement multiplier will be stated in the specific promotion's terms.
• Bonuses are credited to a separate bonus balance and are used after real money funds have been exhausted, unless otherwise specified.
• 11ph reserves the right to withdraw any bonus offer at any time prior to it being claimed by a Player.
• Bonuses may only be claimed once per Player, per household, per IP address, and per device, unless the promotion explicitly states otherwise.
• Attempting to abuse bonus offers — including but not limited to creating multiple accounts to claim the same bonus, using automated betting patterns to meet wagering requirements with minimal risk, or any other form of bonus abuse — will result in the forfeiture of the bonus and any associated winnings, and may result in account suspension.
• 11ph reserves the right to amend, suspend, or cancel any promotion at any time, with or without prior notice, where it determines that the promotion is being abused or where circumstances require it.
• Bonus funds expire if not used within the timeframe specified in the relevant promotion's terms.

8 Gaming Rules

All games available on the 11ph platform are governed by their respective game rules, which are accessible within each game interface. In addition, the following general gaming rules apply across the platform:

• All bets placed are final once confirmed. 11ph does not accept requests to cancel or reverse confirmed wagers except in cases of a verified technical error on the platform's part.
• In the event of a technical malfunction or disconnection during a game round, 11ph will resolve the round based on the game's recorded state at the time of the malfunction. Where a round cannot be resolved, the wager will be refunded to the Player's account.
• Slot games and applicable table games use certified RNG technology to ensure fair and random outcomes. Live dealer games are conducted by human dealers in real time and are subject to the rules of the respective game.
• Sports betting odds are subject to change up until the event commences. Bets placed at a specific odds value will be honoured at that value unless the bet is placed after the event has started (in which case live/in-play odds apply).
• 11ph reserves the right to void any bet placed on an event where the outcome was already known at the time of placement, or where the odds were clearly published in error.
• Maximum win limits may apply to certain games or game categories. These limits will be displayed within the relevant game interface or promotion terms.

9 Prohibited Conduct

The following conduct is strictly prohibited on the 11ph platform. Engaging in any of the following may result in immediate account suspension, forfeiture of balances, and referral to the appropriate Philippine authorities:

• Providing false, misleading, or fraudulent information during registration, KYC, or any other interaction with 11ph.
• Creating or operating more than one account on the platform.
• Using automated software, bots, scripts, or any other artificial means to interact with the platform or its games.
• Engaging in collusion with other Players to gain an unfair advantage in any game.
• Exploiting software bugs, errors, or vulnerabilities in the platform or any game. Any winnings derived from such exploitation will be voided.
• Using the platform for any money laundering, fraud, or other illegal financial activity.
• Attempting to charge back, reverse, or dispute any deposit transaction after the funds have been used for wagering.
• Accessing the platform from a jurisdiction where online gaming is prohibited by applicable law.
• Allowing or facilitating access to your account by any third party, including family members.
• Any conduct that 11ph reasonably determines to be harmful to the platform, its other Players, or its reputation.

10 Intellectual Property

All content on the 11ph platform — including but not limited to the platform's design, layout, graphics, logos, game interfaces, software, text, and all other materials — is the intellectual property of 11ph or its licensed content providers and is protected by applicable Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform for personal, non-commercial gaming purposes only. This licence does not permit you to:

• Copy, reproduce, distribute, or publicly display any content from the platform without prior written consent from 11ph.
• Modify, adapt, translate, or create derivative works based on any platform content.
• Reverse engineer, decompile, or disassemble any software used in the operation of the platform.
• Use any 11ph trademarks, logos, or brand elements in any manner without prior written authorisation.

Any unauthorised use of 11ph's intellectual property may result in legal action under applicable Philippine law.

11 Limitation of Liability

To the fullest extent permitted by applicable Philippine law, 11ph's total liability to any Player in connection with their use of the platform shall not exceed the total amount of real money funds deposited by that Player in the 30-day period immediately preceding the event giving rise to the claim.

11ph shall not be liable for any of the following, whether arising in contract, tort, or otherwise:

• Loss of profits, revenue, or anticipated savings.
• Loss of data or corruption of data.
• Indirect, incidental, special, or consequential damages of any kind.
• Losses arising from interruptions to the platform caused by maintenance, technical failures, or circumstances beyond 11ph's reasonable control (including but not limited to internet outages, power failures, or acts of God).
• Losses arising from a Player's failure to comply with these Terms & Conditions.

The 11ph platform is provided on an "as is" and "as available" basis. While we make every reasonable effort to ensure the platform operates reliably and securely, we do not warrant that the platform will be uninterrupted, error-free, or free from viruses or other harmful components.

12 Account Suspension and Termination

11ph reserves the right to suspend, restrict, or permanently close any Player account at any time, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Failure to complete KYC verification within a reasonable timeframe when requested.
• Reasonable suspicion of fraudulent activity, money laundering, or other illegal conduct.
• Engagement in any prohibited conduct as described in Section 9.
• A Player's own request for self-exclusion under the Responsible Gaming policy.
• A regulatory requirement or instruction from PAGCOR or any other competent authority.

Upon account closure for reasons other than a Player's own breach of these Terms, any verified real money balance remaining in the account will be returned to the Player via their registered payment method, subject to completion of any outstanding KYC requirements. Bonus funds will be forfeited upon account closure in all circumstances.

Players who wish to voluntarily close their account may do so by contacting 11ph support. Voluntary account closure requests will be processed within 5 business days.

13 Responsible Gaming

11ph is committed to promoting responsible gaming practices and takes its obligations to Filipino players seriously. We provide the following tools to help Players manage their gaming activity:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits from within their account settings. Limits take effect immediately when set and cannot be increased for a cooling-off period of 24 hours.
• Session Time Reminders: Players may configure session time reminders that notify them when they have been playing for a specified duration.
• Loss Limits: Players may set limits on the amount they are willing to lose within a defined period.
• Self-Exclusion: Players who feel they need a break from gaming may request a temporary self-exclusion (minimum 30 days) or a permanent self-exclusion. Self-exclusion requests are processed immediately and cannot be reversed during the exclusion period.

11ph strictly enforces the 21+ age requirement and will not knowingly allow underage individuals to access real-money gaming features. If you are concerned about your gaming behaviour or that of someone you know, we encourage you to visit our Responsible Gaming page for further information and support resources available to Filipino players.

14 Privacy and Data Protection

11ph collects, processes, and stores personal data in accordance with its Privacy Policy, which forms part of these Terms & Conditions by reference. By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

Key points regarding your data at 11ph:

• Your personal data is used solely for the purposes of operating your account, processing transactions, complying with regulatory obligations, and improving the platform experience.
• 11ph does not sell your personal data to third parties for marketing purposes.
• Your data is protected using 256-bit SSL encryption and stored on secure servers.
• You have the right to request access to, correction of, or deletion of your personal data, subject to applicable legal and regulatory retention requirements.

For full details on how 11ph handles your personal information, please review our Privacy Policy.

15 Amendments to These Terms

11ph reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, we will notify registered Players via the email address associated with their account and/or by displaying a prominent notice on the platform.

Amendments take effect from the date they are published on this page. Your continued use of the 11ph platform after the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not agree with the amended terms, you must cease using the platform and contact support to close your account.

The date at the top of this page reflects when these Terms & Conditions were last updated. We recommend bookmarking this page and reviewing it periodically.

16 Governing Law and Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

In the event of any dispute arising out of or in connection with these Terms & Conditions or your use of the 11ph platform, the parties agree to first attempt to resolve the dispute through good-faith negotiation. If the dispute cannot be resolved through negotiation within 30 days, it shall be submitted to the appropriate courts or regulatory bodies of the Philippines having jurisdiction over the matter.

Players who believe their dispute relates to a regulatory matter may also escalate their complaint to PAGCOR through the appropriate channels available on the PAGCOR official website.

17 Contact Information

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of the 11ph platform, please contact our support team:

• Support Channel: Live chat available 24/7 via the 11ph platform
• Email: [email protected]
• Response Time: Live chat queries are typically responded to within minutes. Email queries are responded to within 24 hours.

Our support team consists of Filipino gaming specialists who understand the local context and are equipped to assist with account, payment, and gaming-related queries in a clear and timely manner.