At 11ph, your privacy matters as much as your gaming experience. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you hold as a Filipino player on our platform.
Here is a quick summary of how 11ph handles your data — the full legal text follows below.
All data transmitted between your device and the 11ph platform is protected by industry-standard 256-bit SSL encryption, ensuring your personal and financial information stays private at all times.
11ph does not sell, rent, or trade your personal data to third-party marketers. Your information is used solely to operate your account, process transactions, and improve your experience on the platform.
As a Filipino player, you have the right to access, correct, and request deletion of your personal data held by 11ph, subject to applicable legal and regulatory retention requirements under Philippine law.
Our data collection and processing practices are aligned with PAGCOR regulatory requirements and applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173).
11ph uses cookies and similar technologies to improve platform performance and personalise your experience. You can manage your cookie preferences at any time through your browser settings.
You are in control of your marketing preferences. You may opt out of promotional communications from 11ph at any time by updating your account notification settings or contacting our support team directly.
This Privacy Policy governs the collection, use, storage, and disclosure of personal data by 11ph ("the Platform," "we," "us," "our") in connection with your use of the 11ph online gaming platform accessible at 11ph.club. It applies to all registered players and visitors, regardless of the device or location from which they access the platform. By registering an account or continuing to use 11ph, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.
11ph is committed to protecting the privacy and personal data of every Filipino player who uses our platform. We understand that trust is the foundation of a good gaming relationship, and that means being fully transparent about how your information is handled — from the moment you register your account to every transaction you make using GCash, PayMaya, BPI, BDO, or Metrobank.
This Privacy Policy has been prepared in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations, as well as applicable PAGCOR regulatory requirements. Where this policy refers to "personal data," it means any information that identifies or could reasonably be used to identify you as an individual.
For the purposes of the Data Privacy Act of 2012 and applicable data protection regulations, 11ph acts as the Personal Information Controller in respect of the personal data it collects from players and visitors to the platform.
As the Personal Information Controller, 11ph determines the purposes and means by which your personal data is processed. We are responsible for ensuring that all data processing activities carried out by 11ph — or by third-party processors acting on our behalf — comply with applicable Philippine data protection law.
If you have any questions or concerns about how 11ph processes your personal data, you may contact our Data Protection Officer using the contact details provided in Section 15 of this policy.
11ph collects the following categories of personal data from players and platform visitors:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government ID number | Account registration, KYC verification, age verification (21+) |
| Contact Data | Email address, mobile number, residential address (city/province) | Account communication, transaction notifications, support |
| Financial Data | GCash/PayMaya account reference, bank account details (BPI, BDO, Metrobank), transaction history | Processing deposits and withdrawals, AML compliance |
| Technical Data | IP address, device type, browser type, operating system, session duration | Platform security, fraud prevention, performance optimisation |
| Gaming Data | Game history, bet amounts, win/loss records, bonus usage, session logs | Regulatory compliance, responsible gaming monitoring, dispute resolution |
| KYC Documents | Copies of government-issued IDs (PhilSys, passport, driver's license, SSS/GSIS ID), proof of address, selfie photographs | Identity verification, AML/CTF compliance, PAGCOR regulatory requirements |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Customer support, quality assurance, dispute resolution |
11ph collects personal data through the following means:
11ph uses the personal data it collects for the following purposes:
Under the Data Privacy Act of 2012, 11ph processes your personal data on the following legal bases:
11ph does not sell your personal data. We may share your data with the following categories of recipients only where necessary and in accordance with applicable Philippine law:
11ph uses cookies and similar tracking technologies to operate and improve the platform. The following types of cookies may be used:
You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the 11ph platform. For detailed information on the specific cookies used, please refer to our Cookie Notice available within the platform settings.
11ph retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulations. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with 11ph's data disposal procedures.
11ph implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
Under the Data Privacy Act of 2012, you have the following rights in respect of your personal data held by 11ph:
You have the right to request a copy of the personal data 11ph holds about you, along with information about how it is being processed.
You have the right to request correction of any inaccurate or incomplete personal data held by 11ph. You may update certain account details directly through your account settings.
You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to 11ph's legal and regulatory retention obligations.
You have the right to object to the processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests, subject to 11ph's overriding legal obligations.
You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, where technically feasible.
Where processing is based on your consent (e.g., marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
To exercise any of the above rights, please contact our Data Protection Officer using the details in Section 15. 11ph will respond to all valid data rights requests within 15 business days. In complex cases, this period may be extended by a further 15 business days, with prior notification to you.
If you believe that 11ph has not handled your personal data in accordance with the Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
The 11ph platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations applicable to online casino-style gaming platforms. 11ph does not knowingly collect personal data from individuals under the age of 21.
As part of our registration and KYC process, 11ph verifies the age of all players. Any account found to belong to an individual under the age of 21 will be immediately suspended, all associated personal data will be securely deleted (subject to any mandatory regulatory retention requirements), and any deposited funds will be returned to the original payment source.
The 11ph platform may contain references to third-party services such as payment providers (GCash, PayMaya, BPI, BDO, Metrobank) and regulatory bodies (PAGCOR). When you interact with these third-party services, you are subject to their own privacy policies and data practices, which are independent of 11ph.
11ph is not responsible for the privacy practices or content of any third-party services. We encourage you to review the privacy policies of any third-party services you use in connection with your 11ph account, particularly your chosen payment provider.
11ph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, or PAGCOR regulatory requirements. When material changes are made, we will notify registered players via the email address associated with their account and/or by displaying a prominent notice on the platform.
The updated Privacy Policy will take effect from the date it is published on this page. Your continued use of the 11ph platform after the effective date of any amendment constitutes your acknowledgement of the revised policy. If you do not agree with the amended Privacy Policy, you must cease using the platform and contact support to close your account.
The "Last Updated" date at the top of this page reflects when this Privacy Policy was most recently revised. We recommend reviewing this page periodically to stay informed of any changes.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 11ph handles your personal data, please contact our Data Protection Officer through the following channels:
Our support team includes Filipino specialists who are familiar with local data protection requirements and can assist you with any privacy-related concerns in a clear and timely manner.
Now that you know exactly how we protect your data, you can play with confidence. Join thousands of Filipino players on 11ph — where your security and privacy come first. 21+ only. Please play responsibly.
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